Office of the Taxpayers' Ombudsman: Canada Revenue Agency contact centres hours are now extended after Taxpayers' Ombudsperson's request to give taxpayers equal access across Canada

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Canada Revenue Agency contact centres hours are now extended after Taxpayers' Ombudsperson's request to give taxpayers equal access across Canada

by Office of the Taxpayers' Ombudsperson on Tuesday 20 August 2024 01:08 PM UTC+00 | Tags: news-releases
The CRA's contact centres for its individual and business tax enquiries lines were open Monday to Friday from 8:00 a.m. to 8:00 p.m. and Saturday from 9:00 a.m. to 5:00 p.m., local time. However, the Office of the Taxpayers' Ombudsperson (OTO) found that the CRA's telephone system was preventing callers from reaching an agent if the contact centre was not open in the time zone associated with the caller's phone number.
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